Return Policy

The Policy

A customer must request and be granted an “RET” number before sending back goods for credit.

The Customer Side

A customer must notify the company (Rep or Sales Person Who Sold the Goods) in order to obtain a “RET” number which will be assigned to the return.
The customer must provide evidence of proof of purchase i.e. Invoice Number – Advice Note Number – Sales Order Number before an “RET” number can be issued.
The customer must quote on their return paperwork the “RET” number so that all the necessary documentation can be matched up.
The Goods must be in a re-saleable condition.