New Policy for Non Warranty Repairs

Sep 14 2018

  • From the 17th September 2018 Tucks O’Brien Limited will be introducing a non-refundable inspection charge for all Makita Repairs which are not under warranty. 
  • However should the repair go ahead the charge will be deducted from the overall cost of the repair and you will then only pay the difference upon completion of the repair of the machine.
  • A full quote will be communicated to you within 5 – 7 working days. 
  • Following the issuing of the quote you will have 20 working days to confirm that you wish to go ahead with the work otherwise the tools will be sent to WEEE for recycling.
  • If you decide not to go ahead with the repair the item can be collected however it will not be reassembled as it will not pass a PAT test which is needed for repair insurance.
  • Schedule of Inspection Charges
    All battery operated tools and small corded tools = €25 + VAT
    All Demolition hammers, 9” saws, Rotary hammers etc vacs = €40 + VAT
    All Table saws, Chop saws, Power washers, OPE and Generators = €55 + VAT 

  • NB** If a Purchase Order is required to process the repair then it is up to the customer to provide same before any goods are taken in for inspections, quote & repair.
  • Payment of the inspection charge cannot be deferred. – NO Exceptions
  • If a purchase order number or payment is not on hand we are not in a position to take in the repair.